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HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away. You don’t want to waste peoples’ time, and you certainly don’t ...

Your cold leads don't owe you their time. Every B2B sales rep knows the pressure - you've got a quota to hit, a pipeline to build, and prospects who'd rather ghost you than give you 30 seconds. While ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...