MSN
MSN
Aug 29, 2022
MSN
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Ever tried to cancel your internet or cable and the customer service rep instantly treats you like you just ruined their whole day?This woman called Spectrum to politely cancel her service and the rep came in hot right away with a nasty attitude, raising her voice and dragging the whole conversation out like it was a personal attack. She stayed calm and professional the entire time but the rep just kept escalating for no reason.Would you have kept your cool the whole call or finally snapped back
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We’ve spent years talking to machines as if we were talking to a new customer service rep every day. You explain who you are, what you do, what you want, repeat your entire context, and hope it remembers for five minutes.@ash_vellum idea feels different because it taps into something simple: continuity.An AI with a name, memory, and a sense of connection changes the experience. It feels less like a rented tool and more like something that starts living in your own mental flow.It scared me a litt
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